Privacy Policy

A legal disclaimer

Pen Restoration Services

Last updated: May 2026

1. General Information

The information provided on this website is for general informational purposes only. While every effort is made to ensure accuracy, no guarantees are given regarding completeness, reliability, or suitability of the content.

All services are provided on a professional best-effort basis within the scope of fountain pen repair and restoration.

2. Fountain Pen Repair and Restoration

Fountain pen restoration involves working with vintage, aged, or delicate writing instruments. Due to the nature of such items:

Absolute restoration to factory condition cannot be guaranteed
Some pens may have limitations due to age, previous damage, or unavailable parts
There is an inherent risk of material weakness in older or previously repaired pens

Every effort is made to minimise risk and preserve original components where possible.

3. Limitation of Liability

To the fullest extent permitted by UK law:

I shall not be held liable for indirect, incidental, or consequential loss arising from the use of this website or services
I am not responsible for pre-existing damage, structural weakness, or failure of items submitted for repair
Liability for any direct loss is limited to the value of the service provided

Customers submit items for service at their own risk, acknowledging the nature of restoration work.

4. No Professional or Medical Advice

All content on this website relates solely to fountain pen repair, restoration, and craftsmanship. It does not constitute professional, financial, or legal advice of any kind.

5. External Links

This website may contain links to external websites. I am not responsible for the content, accuracy, or practices of any third-party websites.

6. Intellectual Property

All original content, including text, branding, and creative material on this website, is owned by Brian unless otherwise stated. Unauthorised reproduction or distribution is not permitted.

7. Changes to This Disclaimer

This Legal Disclaimer may be updated at any time without prior notice. Continued use of the website indicates acceptance of any revised terms.

8. Contact

For any questions regarding this Legal Disclaimer, please contact:

Brian
Email: brian@pentsugi.com

Privacy Policy

Last updated: May 2026

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when you use this website or engage with my fountain pen repair and restoration services.

I am committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The data controller is: Brian
Contact: brian@pentsugi.com

2. Personal Data I Collect

I may collect and process the following personal data:

Identity data (name)
Contact data (email address, phone number if provided)
Correspondence data (messages, repair enquiries, and communications)
Service-related data (details of fountain pens submitted for repair or restoration)

I do not knowingly collect sensitive personal data.

3. Lawful Basis for Processing

Under UK GDPR, I rely on the following lawful bases:

Contract: To provide quotes, repairs, and restoration services you request
Legitimate interests: To manage enquiries, operate and improve my services, and maintain business records
Legal obligation: Where required for tax, accounting, or regulatory compliance
Consent: Where you have explicitly agreed to receive communications not required for service delivery

4. How Your Data Is Used

Your personal data may be used to:

Respond to enquiries and provide quotations
Carry out fountain pen repair and restoration services
Communicate about your service requests
Maintain records for business, tax, and accounting purposes
Improve service quality and customer experience

Your data will not be sold or used for third-party marketing.

5. Data Sharing

Your personal data is not shared with third parties except where necessary for:

Payment processing (if applicable in future)
Website hosting or email service providers
Legal or regulatory obligations

Any third-party processors are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, including:

Service and repair records
Legal, tax, and accounting requirements

After this period, data will be securely deleted or anonymised.

7. Data Security

Appropriate technical and organisational measures are in place to protect your personal data against loss, misuse, unauthorised access, or disclosure.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally permissible)
Object to or restrict the processing of your data
Request data portability (where applicable)
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please get in touch with me using the details below.

9. Cookies

This website may use cookies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings at any time.

10. International Transfers

If third-party service providers process data outside the UK, I ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

12. Contact

If you have any questions about this Privacy Policy or your personal data, you can contact: Brian at brian@pentsugi.com